What I'm Reading Right Now

I read a lot. Here are links to a few of the most thought-provoking articles, studies, posts, and books I've recently come across. Some are new; some are older; all have had an impact on me. I hope you enjoy and feel free to comment.

The Future of Behavioral Insights Demands Human-Centered Design

By Michael Hallsworth and Elspeth Kirkman, behavioralscientist.org

The Great Experiment

The Pandemic is Tragic. It's also an Incredible Chance to Study Human Behavior

By Emily Anthes, Washington Post (subscription required)

How to Deliver Stand-Out Customer Experience


(A shameless plug, but I really enjoyed participating in this panel discussion.)

The Impact of COVID-19 on our Future Vanity? Well-Being Will Trump How We Look.

By Elizabeth Wellington, The Philadelphia Inquirer

How to (Actually) Change Someone’s Mind

By Laura Huang and Ryan Yu, Harvard Business Review